Job Posting- Online Peer Supporters

Stella’s Place, Toronto

Terms: Part-time (2 evening shifts a week, 8 hours total per week)

3 month contract with possibility of renewal

Number of positions: 4

Reports to: Peer Initiatives Manager

Location: Downtown Toronto (18 Camden St)

Start Date: Late January 2017

Salary: $20/hour

Stella’s Place, is a community-based, integrated mental health and treatment centre for young adults, aged 16-29 years old. Stella’s Place uses a recovery-based model that recognizes the importance of peer support and making connections through lived experience. We offer peer support to young adults through two forums; in the drop-in café (currently open) and through our unique online chat program scheduled to launch in January 2017. Our purpose is to connect with young adults struggling with mental health in order to provide assessment, evidence-based treatment, and a full menu of wellness-promoting and recovery-focused services/activities. Every program at Stella’s Place has been co-designed by young adults and content experts, and our community continues to grow and develop.

Stella’s Place is currently seeking four Online Peer Supporters to help us pilot a new online mental health chat program called Bean Bag Chat. The new positions will engage and support young adults struggling with mental health concerns who connect with us online. As an Online Peer Supporter, you will help to create a warm and welcoming connection using your active listening skills, and provide users with options, resources, and next steps. You may also need to intervene during moments of crisis using your skills and knowledge of Toronto resources. Onsite training will be provided, and resources will be in place at all times to offer Peer Supporters support, ideas, and coaching.


As a Bean Bag Chat Peer Supporter you will:

_ Offer online mental health support to young adults connecting through Bean Bag Chat

_ Utilize culturally-responsive, trauma-informed and anti-oppressive approaches to ensure success for diverse populations

_ Use your crisis management skills to intervene and de-escalate young adults in distress

_ Maintain strict confidentiality and adhere to privacy measures as outlined in PHIPA.

_ Have an awareness of Limits of Confidentiality and when it is appropriate to intervene

_ Adhere to the principles of peer support

_ Recognize that mental health is a recovery process, where each person has the right to determine their own path towards mental health and wellbeing.

_ Help connect young adults to internal and external resources

_ Provide feedback for use in ongoing program development and revisions

_ Collaborate with team members to create a supportive, safe and effective online space

_ Maintain required documentation (ie. notes, critical incident reports) in a timely manner

_ Contribute to the development of Bean Bag Chat, work with community partners, staff, young adults, and peers

_ Attend Community of Practice and Staff Meetings as required


You will bring the following knowledge, skills, and experiences – either through paid work experience, volunteer work, or positive participation in a social/community service setting:

_ Lived experience of mental health issues

_ Formal or informal online support experience

_ Crisis management training and/or experience

_ Experience with Peer Support model

_ Comfortable expressing oneself through writing

_ Knowledge of recovery-oriented practices

_ Proficiency with online communication and social media (texting, chat)

_ Experience with technology and light troubleshooting

_ Demonstrated active participation as a team member (e.g., committee, project team, development team)

_ Engagement with diverse communities or experience on a diverse team

_ Demonstrated understanding of the impact of oppression and social determinants of health

_ Active participation in an online-based organization as a volunteer or employee would be an asset.

_ Knowledge of young adult mental health services and recreational resources within Toronto would be an asset


You will bring the following strengths and personal assets:

_ Self-directed and resourceful. Able to take initiative

_ Flexible; comfortable with change and ambiguity

_ Ability to use positive, strength-based, recovery-focused language (oral and written)

_ Enjoy working on a team, including the ability to seek and incorporate others’ perspectives

_ The ability to engage in reflective practice; including being open to feedback and continuous learning as well as giving feedback

_ Organized with the ability to meet expected deadlines

_ Multi-tasking capabilities while assessing and prioritizing many demands

_ Strong written communication skills


Training, Education, and Certifications:

_ Online Peer Support Training is an Asset

_ ASIST training, or other crisis intervention training is an asset

_ Some post-secondary education and/or training


Application process: Forward your cover letter and a detailed résumé (in PDF format) outlining your involvement with Online Peer Support, what you have learned from that experience, and any unique qualifications that might set you apart from other applicants.

Please send your cover letter and resume via email (using the subject line: Online Peer Supporter Application) to: no later than midnight November 1st, 2016.

Stella’s Place is an equal opportunity employer.

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