POSITION TITLE: ONLINE PEER SUPPORT LEAD
Terms: One year contract – part time
Number of positions: 1
Location: Downtown Toronto (18 Camden St)
Start Date: Late Jan, 2017
Stella’s Place is a community-based, integrated mental health assessment and treatment centre for young adults, aged 16-29 years old. Stella’s Place uses a recovery-based model that recognizes the importance of peer support and making connections through lived experience.
We use innovative approaches to reach young adults in need of service, and utilizing clinical practices and processes that put these young adults in the ‘driver’s seat’ of their own recovery plan. We offer peer support to young adults through two forums: in the drop-in café (currently open) and through our unique online chat program scheduled to launch in January 2017. Our purpose is to connect with young adults with mental health challenges in order to provide assessment, evidence-based treatment, and a full menu of wellness-promoting and recovery- focused supports. Every program at Stella’s Place has been co-designed by young adults and content experts, and our community continues to grow and develop.
Stella’s Place is currently seeking one Online Peer Support Lead to help us pilot a new online mental health chat program called Bean Bag Chat. This position will be a resource to provide support, structure and development to our Online Peer Support Team. As the Online Peer Support Lead, you will help to create a warm and welcoming connection with the peer support staff, connect with peers online, and facilitate outreach efforts both within Stella’s Place as well as external partners.
Responsibilities include but are not limited to:
Support the Online Peer Supporter team and program
Research and develop tip sheets and training for online peer supporters
Function as an online peer supporter when queues are high and as needed
Use your crisis management skills to intervene and de-escalate young adults in distress
Maintain strict confidentiality and adhere to privacy measures as outlined in PHIPA.
Have an awareness of Limits of Confidentiality and when it is appropriate to intervene
Ensure the Bean Bag Service adheres to the principles of peer support
Recognize that mental health is a recovery process, where each person has the right to determine their own path towards mental health and wellbeing.
Help connect young adults to internal and external resources
Provide feedback for use in ongoing program development and refinement
Provide feedback and coaching to help the online peer supporters develop skills and confidence
Collaborate with team members to create a supportive, safe and effective online space
Maintain required documentation (ie. notes, critical incident reports) in a timely manner
Contribute to the development of Bean Bag Chat, work with community partners, staff, young adults, and peers
You will bring the following knowledge, skills, and experiences – either through paid work experience, volunteer work, or positive participation in a community service setting:
Lived experience of mental health issues and the willingness to use this in your practice where appropriate
Demonstrated experience in an online support role
Crisis management training and/or experience
Demonstrated experience in a peer support role
Experience coaching and supporting young adults
Experience with research as is it pertains to creating tip sheets, trainings and referral information
Comfortable expressing yourself through writing
Knowledge of recovery-oriented practices
Proficiency with online communication and social media (texting, chat)
Experience with technology and light troubleshooting
Demonstrated active participation as a team member (e.g., committee, project team, development team)
Demonstrated capacity to engage with diverse communities
Demonstrated understanding of the impact of oppression and social determinants of health
Active participation in an online-based organization as a volunteer or employee is required.
Demonstrated knowledge of security, safety and privacy issues and regulations
Knowledge of young adult mental health services and recreational resources within Toronto would be an asset
Online Peer Support Training is an Asset
Some post-secondary education and/or training
First Aid/CPR Certificate
NVCI ASIST training
You will work closely with the clinical supervisor and report to the Peer Initiatives Manager.
Please forward your cover letter and a detailed résumé (in PDF format) outlining your involvement with Online Peer Support, what you have learned from that experience, and any unique qualifications that might set you apart from other applicants.
Please send your cover letter and resume via email (using the subject line: Online Peer Lead Application) to: firstname.lastname@example.org no later than midnight November 4th, 2016.
Stella’s Place is an equal opportunity employer. We encourage applications from diverse racial and cultural communities and individuals who identify as LGBTQ.