All posts in “telephone support”

Ernestine’s Women’s Shelter – Counselling

Group Name: Ernestine’s Women’s Shelter – Counselling

Description: Ernestine’s Women’s Shelter (EWS) was opened in 1983 by a group of community members who saw a need for a safe place for women and children fleeing violence. Since that time, Ernestine’s has assisted many families with critical immediate care services. Ernestine’s Women’s Shelter, an organization run by women, provides support and shelter for women and children escaping violence. Ernestine’s assists women and children in rebuilding their lives by providing crisis intervention and a range of holistic support services, while acknowledging the multitude of issues facing survivors of abuse. Ernestine’s adapts its services to honour diversity and the unique needs of the individual.

Ernestine’s Women’s Shelter provides 24-hour crisis and supportive counselling to women and children.
Counsellors work with clients to rebuild their lives by helping them set goals for the future and make plans to achieve those goals. The counsellors provide referrals and connect clients to resources. Counselling is for women and children who are experiencing violence and or abuse, have left an abusive or violent situation, are thinking of leaving an abusive or violent situation, have left the abuse or violent situation and are thinking of returning, and who want strategies for leaving an abusive or violent situation. This is a free service.

Where: P.O. Box 141, Stn. B | Etobicoke, ON M9W 5K9

When: Please call for more information on location and times.

Contact: 416-746-3701 press O (Crisis Line) | 416-743-1733 (Main Line) | |

Griffin Centre – Community/Family Support Services

Group Name: Griffin Centre – Community/Family Support Services

Description: Griffin Centre is an accredited non-profit, charitable, multi-service, mental health agency providing flexible and accessible services to youth, adults and their families.
Since 1975, Griffin Centre has been delivering services to people who thought their needs didn’t count. We continue to expand our programs and services to respond to the changing and emerging needs of diverse individuals in our community. We help them find solutions to their challenges. Griffin Centre’s programs and services are primarily funded by the Ministry of Community and Social Services and the Ministry of Children and Youth Services. We offer a range of professional services including; assessment, service coordination and planning, individual, family and group counselling, specialized day/residential services and respite services.

Griffin Centre provides support for youth and families dealing with conflicts and concerns at home, in school or in the community. For youth with emotional or mental health challenges which may be accompanied by a mild developmental disability. Who can access these services: youth 12 – 18 yrs of age at the point of referral, have mental health challenges or a dual diagnosis (mild to moderate developmental disability and mental health challenges), have mental health challenges and live in North York or have developmental disabilities and mental health challenges and live in the City of Toronto. How the Community/Family Support Services works:

  • Individual, family, and group counselling or crisis support
  • Telephone support and drop in services
  • Assessment of family strengths, concerns, the current request for service and to explore and coordinate service options with the youth and family
  • Parent education groups and workshops
  • School-based counselling, crisis supports, outreach, and consultation services
  • Assessment and treatment services for youth who have sexually offended
  • Substance use and mental health counselling and day program

Where: 1126 Finch Ave West, Unit 16 | Toronto, ON M3J 3J6

When: Please call for more information.

Contact: 416-222-1153 | |

Seniors Crisis Access Line

Group Name: Seniors Crisis Access Line

Description: The Senior Crisis Access Line is a specialized service for seniors in the Toronto Central LHIN area which provides assistance in stabilizing age-related mental health and addiction crises, risk and safety assessments, immediate referrals to community mobile crisis units, and support for families and caregivers. Senior Crisis Access Line is an initiative of Community Seniors Mental Health and Addiction Services, with funding provided by the Toronto Central LHIN.

Our catchment area is 401 to Lake Ontario and Warden to Islington. Our clients are age 65+ or those from age 55 with age related mental health issues. We offer telephone support from or about seniors. Our partner agencies are Gerstein Centre, COSS (Crisis Outreach Services for Seniors), the Scarborough Mobile Crisis and St Elizabeth Metro Crisis. We provide assistance with the following:

  • Assistance in stabilizing age-related mental health and addiction crisis;
  • Risk /safety assessments;
  • Immediate referrals and linkages to community mobile crisis units;
  • Depression;
  • Suicidal Thoughts;
  • Memory loss or wandering;
  • Self neglect;
  • Elder abuse concerns;
  • Life adjustment problems;
  • Support for family and caregivers.

Where: 2 Lansing Square, Suite 600 | Toronto, ON M2J 4P8

When: Hours are 10:00 a.m. – 9:30 p.m. Monday to Friday *** Note these hours will change as of March 2, 2015 to 10:00 a.m. – 7:30 p.m. Monday to Friday.

Contact: 416-619-5001 | 416-498-8600 | |
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Toronto Rape Crisis Centre / Multicultural Women Against Rape

Group Name: Toronto Rape Crisis Centre / Multicultural Women Against Rape

Description: TRCC/MWAR (Toronto Rape Crisis Centre / Multicultural Women Against Rape) operates on principles of mutual respect and anti-oppression. We believe survivors of sexual violence are experts in their own healing. Together we work toward creating a thriving community, empowering survivors of all races, classes, ages, gender identities, sexual orientations, abilities and spiritualities.

Services provided:

  • 24 Hour crisis line phone counselling
  • In person, one—to—one counselling sessions, Monday—Friday. Evening appointment available by calling the main line
  • Information and referral: we offer referrals to counselling, health, legal clinics and other government / community agencies.
  • Latin American Women’s Program: provide services in Spanish. To book an appointment with a Spanish speaking counsellor.

Where: P.O. Box 84, Station B | Toronto, ON, M5T 2T2

Contact: 416-597-8808 (Crisis & Counselling) | 416-597-1171 | 416-597-1171 Ext. 228 (Spanish) | | (Spanish) |

Testicular Cancer Canada

Group Name: Testicular Cancer Canada (TCCan)

Description: Testicular Cancer Canada (TCCan) was incorporated as a non-profit organization and received its charitable status in October of 2007. Testicular Cancer Canada is dedicated to giving men the tools to catch testicular cancer early, while acting as a support community for those who are and have been affected through our awareness & educational programs, so they can avoid painful, lengthy treatment and life-altering complications. Working directly with testicular cancer patients and their caregivers to offer support and education from the start of their diagnosis to the end of treatment, and into survivorship.

If you or someone you know has testicular cancer — we can help. While your doctor is your primary resource for treatment, this service is available for all testicular cancer patients, caregivers and survivors. You don’t need to have a serious problem to sign up for one of our programs; if you’re finding it hard to cope for any reason, then this may be of some help.

Online support requires registration and available are:

  • Telephone Support – One on One
    Our free Peer Support Service connects people who have been through testicular cancer with volunteers who listen.
  • Email Support – One on One
    Some people prefer to stay private, this one on one support could be what you need.
  • Face-to-Face Support
    Let us set up a private video chat room for you and your volunteer on your own computer.

Where: 45058-310 Fairway Road South | Kitchener, ON N2C 1X0

Contact: 519-894-0134 | |

Carcinoid-NeuroEndocrine Tumour Society-Canada (CNETS Canada)

Group Name: Carcinoid-NeuroEndocrine Tumour Society-Canada (CNETS Canada)

Description: The Carcinoid-NeuroEndocrine Tumour Society-Canada (CNETS Canada) was formed in 2007 to assist the Canadian community, primarily patients, with this type of disease. CNETS provides workshops and seminars on issues dealing with conditions associated with carcinoid and related neuroendocrine tumour diseases, establishes support groups to provide support services for those affected by carcinoid and related neuroendocrine tumour diseases, and increase awareness of and educate the public and health care professionals on carcinoid and related neuroendocrine tumours, their diagnosis, treatment and management.

Contact us for live support: Mondays to Thursdays from 11 a.m. until 4 p.m. and Fridays from 10 a.m. until 2 p.m. Eastern Standard Time.

CNETS Canada offers support at no cost to NET patients, caregivers and families. The services offered by our dedicated Patient Coordinator include:

  • help you understand a NET diagnosis and diagnostic tools
  • provide awareness of potential treatment options
  • facilitate provision of information and resources to help you make informed decisions about your healthcare
  • direct you to the neuroendocrine cancer expert(s) and support services that are closest to you, so that you can obtain the best available care
  • connect you to Support Groups and or Support Contacts in your area.

Where: 4103-3219 Yonge Street | Toronto, ON, M4N 3S1

When: Please call about in-person support meetings.

Contact: Live Support 416-628-3189 | 1-844-628-6788 | |

Sjögren’s Society of Canada

Group Name: Sjögren’s Society of Canada

Description: In 2005, Lee Durdon, frustrated and overwhelmed with her many Sjögren’s symptoms and the lack of resources and information for patients in Canada, volunteered to be an Ontario support group leader with the U.S. Sjögren’s Syndrome Foundation. She organized support group meetings and educational seminars. With the support of her family and doctors, she reached out to patients and professionals and realized that more than local support was needed. In November, 2008, the Sjögren’s Society of Canada became a Canadian nonprofit organization.

Making connections with other people who understand your circumstances can make all the difference in how you feel, cope and interact with those around you. It has been established that a person’s quality of life is enhanced by participating in support groups and making that contact with someone else with the same condition. Membership is $30 annually and it provides access to support groups and the newsletter. In the absence of a Support Group in the area, volunteer local Contact Persons provide information, coping strategies and support to Sjögren’s syndrome patients by telephone. Contact Persons provide important assistance to people with Sjögren’s.

Where: 32 Oneida Drive | Brantford, ON N3S 0A8

Contact: 1-888-558-0950 | |

Teen Health Source – Sexual Health

Group Name: Teen Health Source – Sexual Health

Description: Teen Health Source is brought to you by Planned Parenthood Toronto. Teen Health Source is a sexual health information service run for and by youth. Whether teens need information about birth control, sexually transmitted infections, healthy relationships, or puberty, we provide information in a non-judgmental, sex-positive, pro-choice, and inclusive manner. Got a question or need a referral that you can’t find on our website? Ask us! We have trained teen volunteers waiting to serve you five days a week!

To help youth become informed so they can make choices that work for them, Teen Health Source offers live peer education services in addition to our comprehensive sexual health website. Our info line, now over 15 years old, offers teens the chance to speak one-on-one with a trained teen volunteer. Our new texting service also allows teenagers to reach us by phone. To contact us online, youth can use MSN instant messenger or email. Our volunteers have completed an extensive training course in sexual health and how to share this information with other teens. They can help find answers to questions and provide referrals to other services like clinics and community resources. *** Ages 13 through 19.

When: Web chat hours: Monday to Thursday from 4:00 p.m. until 9:00 p.m., Saturday from 12:00 p.m. until 5:00 p.m.

Contact: Text 647-933-5399 | Info Line 416-961-3200 | |

Gerstein Crisis Centre – Telephone Support

Group Name: Gerstein Crisis Centre – Telephone Support

Description: Gerstein Crisis Centre was established 25 years ago in Toronto to meet the recognized need for providing non-medical community based support reflecting the needs and wishes of people experiencing mental health crisis.

Crisis Workers are available 24 hours a day, 7 days a week at 416-929-5200. Our goal is to help callers who are experiencing a mental health crisis to work out some effective ways of addressing their immediate problems, and connect them to services that can offer ongoing support. We encourage self-referrals so that we can hear directly from people about what they are going through. Family, friends and service providers, including hospitals, may also refer people to our services by calling our Administration and Referral Line. This line may at times be answered by voicemail. Your call will be returned by a member of the Crisis Team within the hour.

Where: 100 Charles Street East | Toronto, ON M4Y 1V3

Contact: Administration & Referral 416-929-0149 | Crisis Line 416-929-5200 | |

Good2Talk – Post Secondary Student Helpline

Group Name: Good2Talk – Post Secondary Student Helpline

Description: Good2Talk is a free, confidential and anonymous helpline providing professional counselling and information and referrals for mental health, addictions and well-being to post-secondary students in Ontario, 24/7/365. Good2Talk serves students at Ontario’s publicly-funded colleges and universities, with a primary focus on those aged 17 to 25. Students can call Good2Talk for support on a wide range of issues.

The purpose of the helpline is to meet four key goals:

  • To provide post-secondary students with immediate access to professional counselling on any issue
  • To provide on- and off-campus referrals to appropriate services and supports
  • To provide accurate, accessible and timely mental health and addictions information
  • To provide service that is confidential and anonymous

When: 24 hours daily, every day of the year.

Contact: 1-866-925-5454 | 211 |

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